Return window
7 days
Return fee
Free
Method
Free courier pickup
Country
🇵🇰 Pakistan
Eligible for return
- • Device dead-on-arrival or defective within 7 days
- • Wrong item, wrong model or wrong spec shipped
- • Physical damage in transit (report within 24 hours)
- • Missing accessories from a sealed box-packed unit
Not eligible
- • Change of mind after 7 days
- • Physical damage caused after delivery
- • Software issues (OS reinstall / drivers)
- • Consumables, thermal paste, opened software licences
Restocking fee
None on defective / DOA units. 5% restocking on opened non-defective items.
How to request a return
- 1. WhatsApp us at 0343 9325458 within 7 days of delivery with your order number and a short video of the issue.
- 2. Our team confirms eligibility within 2 hours during business hours.
- 3. We arrange a free courier pickup — anywhere in Pakistan.
- 4. After a quick inspection (24–48 hrs) we process your refund or replacement.
Refund timelines
Bank Transfer
2–3 working days
JazzCash / EasyPaisa
24 hours
Cash on Delivery
2–3 working days (via bank transfer)
Warranty claims after 7 days are handled through repair or replacement as per each product's warranty period. Full terms on your invoice.
Need to return an item?
Reach us on WhatsApp with your order number.